Managed identity services

Your new security line of Defense

 

In an era when identity has become the new security perimeter, it's no longer about having the best tools... It's about running it and improving it with continuous experience.

Modern organizations need more than just identity management and governance tools (IGA) or privileged access management (PAM); they need tight and continuous operation and maintenance. Our managed identity services ensure that your platforms operate at maximum efficiency, enforce strict policies, and maintain audit-ready compliance, all without overworking your internal teams.

Whether you use One Identity, SailPoint, CyberArk, or any other leading platform, we offer comprehensive remote management that combines 24/7 coverage for critical incidents, round-the-clock escalation of incidents, and an effective combination of local and international (Onshore/Offshore) expertise.

 

How to start Your path to safe and orderly management

It starts with an organized and planned transformation:

  1. Comprehensive assessment: Examine your current environment and conduct a detailed health Check.

  2. Foundation: Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs).

  3. Alignment: Harmonize our operational processes with your strategic roadmap.

 

 

 Components of our service: an integrated identity operating cycle

1. Transition and overall configuration 

We ensure a smooth and fully organized delivery process:

  • Review the current situation, assess weaknesses, develop clear treatment plans.

  • Accurately determine the escalation procedures and communication workflow.

  • Prepare custom dashboards and reports for all key stakeholders.

 

2.Strong IAM operations

Daily management of your production environment to ensure business continuity:

  • Comprehensive user and access lifecycle management (end-to-end).

  • Daily monitoring of account processing, cancellation and synchronization of systems.

  • Quick problem solving: authentication, Assembly, processing, and integration error handling.

  • Supporting certification campaigns and activities Prepare for the audit .

 

3. Incident management and troubleshooting 

Solutions based on service level agreements (SLAs) to ensure efficiency:

  • Register and classify tickets using your ITSM system.

  • Tiered support (L1-L3) to ensure efficient problem solving.

  • Root cause analysis, debugging, Security Survey, and regular incident reporting.

 

4. Configuring and customizing applications 

We ensure that your solutions adapt to the growth of your business:

  • Up to two new applications are created every quarter.

  • Workflow engineering and policy customization to meet changing compliance and business requirements.

  • Custom dashboards and actionable audit logs for data-driven decision making.

 

5. Knowledge transfer and training 

To enhance the capabilities of your internal team:

  • Documentation "as built" (as-built) for each major change.

  • Regular training of end users and administrators.

  • Six structured knowledge transfer sessions per year for your internal team.

  • Full access to knowledge bases, standard operating procedures and troubleshooting manuals.

 

6. Continuous improvement and automation 

We not only support, but transform and improve:

  • Constant analysis of ticket trends and identification of frequent shortcomings.

  • Concrete recommendations for automating and optimizing the workflow.

  • Quarterly reviews of standard operating procedures to keep abreast of evolving compliance requirements.

Operating overview 

  • Flexible support: 8x5 coverage aligned with UK working hours, with 24/7 availability for critical P1 incidents.

  • Specialized experts: IAM engineers and identity experts work seamlessly from several global centers to ensure the highest quality.

  • Continuous coverage: The presence of an alternative plan ensures the continuity of work and knowledge even during employee vacations.

We are more than a service provider... We are your extended line of Defense!

At your choice to chance., You choose a dedicated strategic partner that guarantees you experience, flexibility, and continuous transformation:

  • Vendor-neutral experience: We operate and improve all the world's leading identity systems: One Identity، SailPoint IIQ، CyberArk، Azure AD، Okta، Ping Identity، And others.

  • Absolute delivery flexibility: Support solutions tailored to your needs; from the occasional repair (Break-Fix) to comprehensive annual maintenance contracts (AMC), or full service management.

  • Focus on transformation, not just support: We offer a form (Support + Optimization + Automation). Our goal is to improve your operations, not just solve problems.

  • Compliance is built-in: We ensure full alignment with all major global regulatory frameworks and standards, ensuring your constant audit readiness.

  • Global presence and full availability: Local and global teams work in harmony, ensuring continuous support and prompt response to critical situations around the clock.

  • Comprehensive and sustainable knowledge transfer: We believe in empowering your team; we provide accurate documentation, continuous training, and uninterrupted experience sharing to ensure the longevity of internal expertise.